Help Desk: Troubleshooting a Bad Update File

When importing a new reference catalog update file, I encounter one of the following errors:

The application encountered unexpected error #3343 with message string 'Unrecognized database format...'

Occasionally updates files are not completely downloaded or errors may be introduced into the file during the download. Use the following procedure to determine if you have an incomplete or corrupted update file:

1. Open Windows Explorer (Start>Windows Explorer or Start>Accessories>Windows Explorer) and select the update file in the file view window on the right. Right click on the file and select Properties. Record the "Size" of the file in bytes. This value is shown in parenthesis in Windows 95 and 98. Ignore the count of bytes "used" or the count in K-Bytes.
2. The correct size of each update file is listed on the manual download page. Compare the size you recorded on your PC to the correct size shown on the download page for the update file in question. If the counts exactly match then your download file is good. If the counts do not exactly match then the file on your PC is bad. You will need to download another copy of the update file.
3. Corrupted downloads tend to occur when the Internet is most busy such as mid-morning and mid-afternoon.  Dial-up connections are also more likely to cause corrupted downloads. It may be best to do the download at a more quiet time such as early morning or late evening.
4. Bad downloads also tend to occur immediately after a new update becomes available. There are two servers that can provide downloads. The primary server is located at http://www.orlofsky.com and the mirror server is located at http://www.dvdregister.com Try to download from the other mirror location may get better results since the mirror server usually has less load.