Help DesK: How do I correct the file name buffer error #20476?

The cause for this failure is that the version of the file Comdlg32.ocx that is installed on your computer is no longer the one that was shipped with the DVD Register. . You need to use the windows explorer to locate the older version of the file. It is usually in the folder:

C:\windows\system\

Copy the older version to Comdlg32.old and replace it with the file that ships with the DVD Register: Download comdlg32.ocx.

Open the DVD Register and try the procedure again.

If this doesn't clear the problem, you may have more than one copy of the Comdlg32.ocx on your computer. The system registry points to the active one and the one you replaced is not the active one. You will need to replace all of them because that is easier than figuring out which one is active. Use the Windows explorer to search for all copies of this file on your hard disk.

Users have reported that this problem was created when they installed the Iomega ZIP Tools.